Welcome to Silver Parlour’s Privacy Policy

Information We Collect

We collect personal information that is reasonably necessary for our business functions, including providing restaurant reservations, card lounge access, and poker evening participation.

• Contact details: name, email address, phone number, and postal address.
• Reservation details: dining preferences, dietary requirements, and event attendance history.
• Card lounge and poker evening participation: membership or loyalty program details, seating preferences, and game participation records.
• Technical information: IP address, browser type, device information, and website usage data collected via cookies and similar technologies.
• Communications: records of correspondence when you contact us via phone, email, or our website forms.

We do not collect sensitive information unless you voluntarily provide it and consent to its collection. We do not collect financial information or payment card details; any payments are processed by third-party providers.

How We Collect Information

We collect personal information through various means, always aiming to be transparent and lawful.

We may combine information from different sources to improve our services. If you provide information about others, such as dining companions, you must have their consent.

Use of Personal Information

We use personal information to deliver and improve our hospitality services, including restaurant dining, card lounge experiences, and offline poker socials.

• To process reservations and manage your visits to our restaurant and card lounge.
• To administer poker evenings and table bookings, ensuring a seamless social experience.
• To communicate with you about your bookings, events, and updates, with your consent where required.
• To personalise your experience and remember preferences.
• To improve our website, services, and customer support.
• To comply with legal obligations and protect our rights.

We do not use personal information for direct marketing without your consent. We do not sell personal information to third parties.

Disclosure of Personal Information

We may disclose personal information to trusted third parties who assist us in operating our business, provided they agree to protect your information.

• Service providers: IT support, website hosting, email marketing, and reservation management platforms.
• Professional advisers: lawyers, accountants, and insurers where necessary.
• Government or regulatory bodies: when required by law or to protect our legal interests.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not disclose personal information to overseas recipients unless we take reasonable steps to ensure they comply with the APPs or equivalent protections. We do not share personal information with third parties for their own marketing purposes.

Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures

• Technical safeguards: encryption, firewalls, secure servers, and access controls.
• Organisational measures: staff training, confidentiality agreements, and restricted access on a need-to-know basis.
• We regularly review our security practices to address emerging threats.

Retention

We retain personal information only as long as necessary for the purposes described or as required by law. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

Your Rights and Choices

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.

• To request access or correction, contact us using the details in the Contact Us section below.
• We will respond to your request within a reasonable timeframe, usually within 30 days.
• If you are dissatisfied with our handling of your personal information, you may lodge a complaint with us, and we will investigate promptly.
• You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

We may need to verify your identity before processing access requests. There is no fee for making a request, but we may charge a reasonable fee for providing access in some circumstances.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and remember your preferences.

• Essential cookies: necessary for the website to function, such as maintaining your session.
• Analytics cookies: help us understand how visitors use our site, using aggregated and anonymised data.
• Preference cookies: remember your choices, such as language or region.
• You can control cookies through your browser settings; however, disabling essential cookies may affect site functionality.

We do not use cookies to collect personal information for advertising purposes without your consent. For more details, see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

• The effective date at the top of this page indicates the most recent revision.
• We will notify you of material changes by posting the updated policy on our website.
• Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

Current effective date: 3 September 2026

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our handling of your personal information, please contact us using the details below.